You can sync updates and changes by clicking the sync icon from your gradebook itself or from the Sync Status Log. 

The Sync Status Log can be accessed from the gradebook by clicking the clipboard icon next to the sync icon, or by opening the PowerSchool App in the left-hand sidebar of your Schoology course.  You can also manually sync (or re-sync) specific assignments by clicking the sync icon next to the assignment name in the Sync Status Log.  

PLEASE NOTE: If an assignment shows "Successful" in the Sync Status Log, it just means that the last sync of that particular assignment was successful. If there are changes, updates, or new scores recorded, they will always still have to be manually synced regardless of the status showing in the log.

If an assignment does not sync successfully, you can usually view an error message to learn more about why it failed to sync. The Sync Status Log can be accessed from your Schoology gradebook by clicking the clipboard icon or through the PowerSchool app in the left-hand sidebar of your Schoology course.  The sync status of each assignment in your gradebook is listed in the log and if there is an error, you can hover over the words "View Error" to see the error message. Sometimes this message will alert you to the fact that a category has not been assigned (or configured to PowerSchool) or that something else is missing or needs attention.

Use the Bulk Edit feature from your Schoology gradebook to see assignment profile details for all of your assignments in one place. (You can access Bulk Edit list by clicking the 3-dot menu to the right of the "+" and selecting Bulk Edit.) While scanning the Bulk Edit list of your assignments, check for categories, due dates, point values, etc. to make sure everything is accurate. It can also be very valuable to match up the Bulk Edit details to the corresponding Assignment List in PowerSchool to make sure everything matches up. If you find discrepancies, fix them and re-sync.

In order for grades to sync to PowerSchool, assignments must have a grading category that has been properly configured to the corresponding category in your PowerTeacher Pro gradebook. This configuration should have been set up during the BOY Schoology Setup procedures you completed prior to the start of school, but if it wasn't, or if you have recently added a new category that needs to be mapped, you can  find more information about configuring the PowerSchool Teacher app in this Schoology support document:
PowerSchool Category Setup.

If you make any changes to the category configurations, you may have to manually sync your gradebook for changes to take affect in PowerSchool.

PowerSchool limits the assignment titles to just 50 characters. Unless you have configured the PowerSchool Teacher App to automatically shorten assignment titles, assignments with longer titles will not sync. You can find more information about configuring the PowerSchool Teacher app in this Schoology support document:  PowerSchool Teacher App.

If you make any changes to the configurations, you may have to manually sync your gradebook for changes to take affect in PowerSchool.

Items sync based on due date. So, if an item is associated with Q1 in Schoology with a due date in the future, it may sync with a due date that places it in Q2 in PowerSchool.  If an item does not have a due date, it will sync to the last day of the grading period to which it's associated. If no grading period is associated, it will sync to the last day of the course.

If you make any changes to due dates, you may have to manually sync your gradebook for changes to take affect in PowerSchool.

Go to Grade Setup in your Schoology course and make sure your categories are set up correctly.

• Categories should not be duplicated.
  Sometimes teachers accidentally copy categories to other sections multiple times during the initial BOY Set Up process resulting in duplicates of grading categories within a particular section. It is important to ensure that you only have one unique instance of each grading category in a course to prevent configuration mapping errors with PowerSchool.
   

• Categories should not be weighted.
  It is important that you DO NOT setup categories to be weighted because Schoology and PowerSchool use different methods for calculating final scores.
   

• Categories should not be set up to drop lowest scores.
  It is important that you DO NOT setup categories to drop lowest scores because Schoology and PowerSchool use different methods for handling this function.
  
  

• Make sure categories are set to be calculated using the same method in both Schoology and PowerSchool.
  Grade calculations should be set to calculate by total points rather than by percentage. It is important to make sure the selected method (total points) matches in both Schoology and PowerSchool. 

More information can be found about editing categories in this Schoology support document: Courses: Grade Setup.  

If you make any edits to Schoology categories, you may need to manually sync your gradebook for the updates to take affect in PowerSchool.

If you change the point value for an assignment after it has already synced to PowerSchool, the adjusted point value will not update in your PowerTeacher Pro gradebook. This will cause calculation discrepancies in the students' final grades. The only way to correct this is to delete the original assignment from the PowerSchool side and then manually resync the assignment from Schoology.

When you delete an assignment from Schoology, you also need to delete it from PowerSchool, but sometimes people forget. If you have an "orphaned" assignment that appears in PowerSchool but not Schoology, you should delete it.  Sometimes, these "orphaned" assignments even appear as duplicates if you deleted an assignment in Schoology and then created a new assignment with the same name (but didn't delete the original in PowerSchool).  If you see duplicate assignments in PowerSchool, it is important to determine which instance has accurate data (matched with Schoology) and delete the others. 

When you unpublish graded work in Schoology, it removes it from the gradebook and is no longer calculated in the overall grade. However, the unpublished assignment will likely still appear in the PowerTeacher Pro gradebook and is calculated in the overall grade, creating a discrepancy in grades. It is very important to leave graded work published in Schoology. 

An easy way to check to see if you have unpublished graded work is to use "Bulk Edit" to scan all graded work (including assignments that do not appear in the gradebook). Published assignments are indicated with either a blue checkmark in a column under a tiny green circle or a green circle next to the due date. Unpublished assignments are indicated with an unchecked box or an uncolored circle next to the due date. To publish an assignment from the Bulk Edit screen, simply click the checkbox or uncolored circle to turn it green. (To get to "Bulk Edit," go to the 3-dot menu to the right of the "+" icon in your gradebook and select "Bulk Edit.")

Sometimes, the overall grades that appear in PowerSchool are simply just wrong. We have no idea why this happens or where the miscalculations come from, but luckily there is a fix! If you see overall scores in PowerSchool for some students that just don't match up to the overall scores in Schoology, try this:

From the Scoresheet in PowerTeacher Pro, click on the gear icon and select Recalculate Final Grades. Then click the Recalculate Final Grades button. Then hold your breath, cross your fingers, and check to see if maybe that did the trick! 😉

Occasionally, things just get a bit wonky when syncing to PowerSchool. If you have checked for and eliminated all of the potential issues listed above but you still have an assignment that just doesn't seem to be syncing properly, try deleting the assignment from your PowerTeacher Pro gradebook and then manually re-sync from Schoology. Sometimes, this fixes whatever quirky thing wasn't working before. (On rare occasions, we've even recommended deleting several or all assignments from PowerSchool and re-syncing the whole thing!) 

Whatever you do - DO NOT DELETE ASSIGNMENTS IN SCHOOLOGY and start over! That will just create extra work for you and likely is completely unnecessary. If you get to the point where you've tried everything and things still won't match up or sync properly, please put in a Schoology Support Request and we will help you! 😀